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FAQ

Frequently Asked Question

 

How do I know my shoe size?

We stock LOTS of different brands and their sizes vary. You can check our size conversion charts for guidance.

 

What's your returns policy?

Our returns policy covers only shoes that are delivered to our customers damaged in transit. In such cases customer are advised to hand shoes back to the courier service.

 

How long will delivery take & how much will it cost?

Our aim is to get your new shoes to you as quickly as possible! If the shoes are available for Special Delivery, orders placed before 12pm will be delivered to direct service states in two working days. Generally deliveries take five working days (Excluding Weekends and Public Holidays). The cost of delivery is dependent on the city you require your shoes delivered to and the quantity ordered.

 

However, we offer free Next Day Delivery in selected cities (Portharcourt). Lagos and Abuja customers won’t have to wait long to start enjoying free delivery as well.


The cost of delivering your shoes would be indicated to you when you’re done shopping and check out.

 

We use a secure courier service to make sure your shoes reach you safe and sound. A signature is always required on delivery, so you can order with confidence. We may need to reach you on your cell phone number provided if you need someone else to receive your order on your behalf.

We’ll email you updates to let you know how the delivery is going. Some email accounts will ‘Junk’ any emails that are sent from addresses that are not recognized, so make sure you add contact@naijafeet.com to your address book so that we can get in touch with you! 

If you don’t receive your order within the expected delivery time for your city and if you’ve not received any tracking emails please get in touch and we’ll be happy to track the order for you.

 

What methods of payment do you accept?

Whatever's easier for you! We accept Visa, Visa Debit, Master Card, Verve, and Bank Transfer.

 

I need to cancel/amend my order

No problem! If it’s not been dispatched, we can amend or cancel the order for you. If you have an account with us, contact us quoting your order number and the changes you’d like to make and we’ll try to fix it as quickly as possible. If your order has already been dispatched then we won’t be able to make any changes or cancel it.

 

Can someone else pick up my parcel?

Yes! As long you indicate while placing your order.

 

 

Can I change where I have my order delivered?

We’re really sorry but once your order is dispatched, we’re unable to cancel it or make any changes. If your order hasn’t been dispatched, you can alter your delivery address.

 

Do you deliver outside of Nigeria?

No we don’t!

 

Do you offer promotions?

From time to time, we may offer promotions on footwear or delivery costs. These offers are subject to conditions at the discretion of Naijafeet and may be withdrawn at any time.

 

How many pairs can I order?

You can order a maximum of 5 pairs of shoes at one go.

 

Why should I create an account?

Creating an account gives you some great benefits. You can view your order history and track any orders placed at Naijafeet so you know at every step of the way where your shoes are. Our account holders are can sign up to receive our fantastic newsletter and be the first to hear about our amazing new lines, sales and latest offers and social activities.

 

Has my order processed ok?

When you place your order, we’ll send you an email straight away to give you your order number. If you have an account, you can log in to check the status of your order at any time so you know when it’s been dispatched. 

Some email accounts will ‘Junk’ any emails that are sent from addresses that are not recognized, so make sure you add contact@naijafeet.com to your address book so that we can get in touch with you about your order! 

If you don’t receive a confirmation email within a couple of hours, email us or call us and we’ll check it out for you.

 

Who will deliver my parcel?

We use various different couriers depending on what’s best for your delivery area. For orders going to direct service states like Lagos, Abuja, Owerri, Warri, Calabar we use FEDEX. We also use FEDEX for orders going to other States in Nigeria but this attracts extra shipping cost. Orders within Portharcourt are delivered by our own Naijafeet delivery service. All of our couriers offer a swift and secure ‘signed-for’ delivery service.

 

 

 

Do you ever have a Sale?

Yes we do! If you create an account you can sign up to our newsletter to be the first to know about Sales, competitions and special offers!

 

How can I leave feedback?

We love hearing from you, and so we would read every single customer feedback email. Alternatively customers can call us and share their naijafeet experience. A new section on our website is under construction where customers will be able to leave feedback. We'll publish comments on our Customer Testimonial page!

 

Is your checkout secure?

It’s as safe as can be. We take your online security very seriously and have in place the latest online security encryption software to ensure your details are safe.

 

MY ORDER HAS NOT ARRIVED YET?

If your order has not arrived by the estimated delivery date, we're here to help. Please email us and quote your order number. We'll reply within four hours and do our best to locate your parcel straightaway.

Alternatively you can call our customer service number stating your order number and your full name. Check with your neighbours to see if they have accepted the parcel on your behalf. Rest assured that If your order cannot be found, we will arrange a replacement or refund for you

AN ITEM IS MISSING FROM MY ORDER

  • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
  • If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
  • If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.